Wednesday 9 April 2025
"Taiwan is a key growth partner for Bahwan CyberTek," - Navin Prasad, Executive Vice President, Bahwan CyberTek
Bahwan CyberTek (BCT), a leading provider of digital transformation services, established in 1999 in India, set up operations in 2016 in Taiwan. The company completed its 25 years last year, and we sat down with BCT's Executive Vice President, Navin Prasad, to reflect on the organization's journey in Taiwan, industry outlook, and delve into its talent strategy.Can you tell us about Bahwan CyberTek and your journey in Taiwan?We began our Taipei journey in 2016 because we saw Taiwan as an incredible digital transformation market. The region was not only mature enough to embrace emerging technologies, but also had an ecosystem comprising progressive policies, niche talent, and technology infrastructure to support transformation. While global attention has recently intensified on Taiwan's leadership in semiconductors and advanced computing, we saw this potential early on and invested ahead of the curve.This early commitment has worked for us. With nearly a decade of local presence, we have gained deep market insights, allowing us to tailor AI-driven solutions to meet Taiwan's evolving business needs. There is strong momentum among both SMEs and large enterprises to deploy AI at scale, enhance operational efficiency, and elevate customer experience, and that's where there's enormous potential for us.Our focus in Taiwan is two-pronged:• Enterprise AI & Digital Transformation: Helping Taiwanese enterprises leverage AI-powered decision-making, automation, and real-time insights to optimize operations.• Smart Infrastructure & Industry 4.0: Supporting semiconductor manufacturers, logistics players, and critical infrastructure with IoT-driven predictive analytics and risk management solutions.Today, we're working with networking manufacturers and OEM/ODM suppliers in Taiwan, and offering services including AI & Digital Transformation, IoT, Cloud Solutions & Data Management, Custom Software Development, and Consulting & Strategy Services.We see Taiwan as a key growth partner and innovation lab for the Asia-Pacific region, and our growth strategy is closely aligned with its digital ambitions.Can you give us an example of a product or solution BCT tailored for Taiwan?Sure. We recently launched NOVA, which is a next-generation AI collaboration platform designed to drive enterprise automation and accelerate outcome-based transformation. NOVA is equipped with key intelligent features to streamline daily business operations, enabling teams to focus on high-value strategic decisions.NOVA has been successfully applied in HR management, financial operations, and project management, spanning industries such as manufacturing, finance, retail, energy, utilities, and logistics. NOVA empowers enterprises to automate workflows, leverage data-driven decision-making, and enhance operational agility, allowing businesses to reduce costs and stay competitive in a rapidly evolving market. We've already supported several clients in optimizing their internal processes using NOVA and I'm pleased to share that the feedback has been amazing.We saw that you exhibited retina360, a product built for efficient asset management, at the Smart City Summit and Expo 2025. Do you see a market for sustainability solutions in Taiwan?Absolutely. Taiwan plays a pivotal role in the global supply chain and is a leader in semiconductor innovation. At the same time, there is a growing shift toward sustainability, driven by the realization that efficient, eco-friendly operations are both a competitive advantage and a business imperative.Across industries, manufacturers are embracing ESG-driven transformation, integrating intelligent asset management and predictive analytics to enhance efficiency while reducing environmental impact. This is precisely where retina360 delivers value. The platform has a proven track record of optimizing operations and maintenance for energy and utilities organizations worldwide, and we are seeing strong demand for scalable, AI-driven sustainability solutions in Taiwan.At the Smart City Summit and Expo 2025, retina360 received enthusiastic feedback for its ability to seamlessly integrate with existing enterprise infrastructure, accelerating the path toward smarter, more resilient, and sustainable asset management. Taiwan's focus on sustainable industrial growth makes this a high-potential market, and we are excited to play a role in this transformation.Can you elaborate about your team size in Taiwan? Are we looking at expanding or hiring more employees? Talent is at the core of everything we do at BCT. Whether it's building award-winning products or excelling at service delivery, we believe talent is our differentiator. And I attribute this to our learning and nurturing culture that we've cultivated since inception. It's the same in Taiwan as well.We currently have a team of 50 professionals, most of whom are specialized software developers with strong capabilities across frontend, backend, cloud, and AI technologies. This enables us to deliver enterprise-grade development projects with speed and quality.We plan to expand our team to 100 members over the next one or two years to meet the increasing demands from new projects and clients. There are two factors driving this growth. First, the ongoing trade dynamics have prompted global companies to look for alternative development bases. Taiwan has emerged as a strategic hub thanks to its robust ICT ecosystem, mature supply chain, and deep engineering talent pool.Second, AI adoption is accelerating across various industries in Taiwan, from manufacturing and finance to healthcare, retail, and logistics. Enterprises are embracing AI to optimize processes, enable predictive analytics, and automate decision-making, creating significant opportunities for our services.We are confident that the talent here will be a big part of our global innovation strategy. We recently visited National Yang Ming Chiao Tung University (NYCU) as part of our campus drive and the interest we received from students was exciting.Taiwan is investing heavily in smart infrastructure, sustainability, and digital innovation. How does BCT plan to contribute to this ecosystem?Taiwan's investment in smart cities, green energy, and high-tech infrastructure aligns perfectly with our capabilities. Our commitment includes:• AI-Driven Smart Cities & Public Sector Digitalization – Leveraging AI and IoT for real-time traffic management, smart utilities, and emergency response systems.• Sustainability & Green Tech Innovation – Applying AI-powered energy optimization and carbon footprint reduction tools for industries aiming to meet their net-zero commitments.• Digital Talent & AI Skill Development – Partnering with universities and tech incubators to build next-generation AI and digital transformation capabilities.Taiwan is not just a market for us, it's a strategic innovation partner where we aim to co-create cutting-edge solutions with local enterprises, government bodies, and tech hubs.Many companies are exploring AI-powered transformation. What makes Bahwan CyberTek's AI and digital capabilities stand out?At BCT, I think I can safely say AI is incorporated into every aspect of our business offerings. Whether it's product development, service delivery, or transformation, AI is a common thread. What makes it tick for us are the human agents who actively drive these AI projects with a clear strategy on how to leverage AI to accelerate innovation, strengthen delivery capabilities, and enable faster go-to-market strategies.How committed is BCT in the Taiwan market?In 2025, we are committed to expanding our footprint in Taiwan by focusing on strategic collaborations and leveraging our advanced technological expertise. We plan to invest in talent and technology to penetrate deeper into the market and position BCT as a trusted digital transformation partner.We're confident that with our proven product, service, and solution capabilities, we will be able to meet the complex needs of industries like manufacturing, telecommunications, and IoT more effectively. Additionally, we will enhance our AI capabilities by investing in research and development in Taiwan.By fostering a robust network of collaboration, we can tap into local insights and expertise, which will not only enhance our service offerings but also expand our market reach and adaptability. This will boost BCT's competitive advantage and position us as a key player in the Asia-Pacific digital transformation arena.